Privacy Policy

How to contact us

Hope and Healing Within Counseling Services
Christie McDermott, CMHC
Utah Valley, Utah
Email: christiemac1@gmail.com
Phone (Washington only): (509) 939-0204

You can also use the contact form on this site.

Information we collect on this website

• Inquiries you send us. The contact, gift-session, and intensive inquiry forms collect your name, email address, and an optional phone number. They are general inquiries only. Please do not include personal health details, symptoms, diagnoses, or medical history. We use this information only to respond to you about your inquiry.
• Cookieless visit counts. We record the page path you visited and a general source (for example, direct, a search engine, or a referring site). We do not store your name, email, IP address, or a cookie with those counts.
• Accessibility preferences. If you use the accessibility controls on this site, your choices (such as text size) are saved in your browser’s local storage so they stay in place on your next visit. This stays on your device.
• Email or phone, if you contact us that way. If you email or call the addresses or numbers published on this site, we will have whatever you chose to send.

We do not use this website to run advertising trackers, a Facebook pixel, or other marketing pixels.

Cookies and similar technologies

A short banner lets you accept or reject non-essential cookies. You can change that choice later through “Cookie preferences” in the footer.

• Strictly necessary / functional. These include hosting or security cookies used to deliver the site (including a first-party __dpl cookie and, for some visitors, a Cloudflare security cookie on the current host), and the accessibility preferences described above.
• First-party visit counts. These are not cookies. They are the anonymous path counts described above and run whether or not you accept non-essential cookies.
• Google Fonts. This site loads fonts from Google only after you accept non-essential tools. Before a choice and after Reject, it uses system fonts. Your choice stays in your browser’s local storage for 12 months and can be changed through “Cookie preferences” in the footer. Google Fonts is a third-party request. In our testing, Google did not set a cookie, but Google may receive your IP address.
• SimplePractice booking. On pages with a “Book an Appointment” SimplePractice button, SimplePractice’s own script and booking window load so you can request an appointment. That tool is operated by SimplePractice on its own domains (including clientsecure.me). It may set its own cookies and load its own tools inside that booking window. We do not turn that booking tool off if you reject non-essential cookies, because you would not be able to book online. You can also open SimplePractice in a new tab. SimplePractice’s own privacy notice and the practice’s Notice of Privacy Practices apply once you are in that system.
• Platform telemetry. While this site is hosted on Lovable, the host may collect limited technical telemetry on a first-party path. This is not used by the practice for advertising.

Lovable’s visitor analytics records pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. It uses no cookies, stores nothing on the visitor’s device, does not keep IP addresses and does not identify visitors. Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

How we use website information

We use inquiry information to reply to you. We use anonymous visit counts to understand which pages are used, in aggregate. We do not sell your information. We do not use website inquiry information for targeted advertising. We do not add inquiry form submissions to a marketing list.

How we share website information

We share website information only with service providers that help us run the site and respond to you, such as our website host and our form database provider, and only as needed for that work. If you book or complete intake through SimplePractice, that information is handled in SimplePractice, not by the website form.

We may also disclose information if the law requires it, or to protect someone’s safety in an emergency.

Clinical information and the Notice of Privacy Practices

If you become a client, or if you request an appointment and complete intake in SimplePractice, your health information is governed by HIPAA and by the practice’s Notice of Privacy Practices, not only by this website policy.

You can read the Notice of Privacy Practices in SimplePractice when you book or complete intake, and you may ask us for a copy at any time.

Please keep health details, intake paperwork, and appointment information in SimplePractice. Do not put them in the website inquiry form.

Email

If you write to us, we will use your email address to reply. This website does not sign you up for a newsletter. If that ever changes, we will ask first, and any marketing email will include a way to opt out and the information required by the CAN-SPAM Act, including a physical postal address.

How long we keep inquiry information

We keep website inquiry records only as long as needed to respond to you and to handle any follow-up you request, unless we must keep them longer to meet a legal obligation. You may ask us to delete an inquiry. Anonymous visit counts do not identify you.

Your choices

You may ask us to confirm, correct, or delete a website inquiry we hold about you, or to withdraw your consent for future collection, by contacting us using the details above. Washington residents have additional rights described in our Consumer Health Data Privacy Policy.

Children

This website is intended for adults seeking counseling information. It is not directed at children under 13, and we do not knowingly collect information from children through the inquiry form.

Changes

We may update this policy from time to time. The effective date above will change when we do. The current version will always be posted on this page.

Washington consumer health data

If you are a Washington resident, please also read our separate Consumer Health Data Privacy Policy.